Teddy Bear Couple

A. Non-Qualifying Refunds (Customer Errors)
We DO NOT accept refunds for issues caused by customer errors, including but not limited to:

• Incorrect selection of size, design, color, etc. (Please review your order carefully before checkout.)
• Invalid or incomplete shipping addresses.
• Damages due to improper care, usage, or modifications.

Solutions for Customer Errors:
– You may request a replacement by covering:

• Return shipping costs (customer’s responsibility).

• Handling fee: $5 per item (flat rate for all products).

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B. Free Refund/Replacement Eligibility
We provide full refunds or free replacements if:

1. – The received item does not match your order (e.g., incorrect color, model, or type).
2. – The item is defective, damaged, or has quality issues.
3. – Required Evidence:

• • A complete unboxing video showing the product’s condition upon receipt.

  • Clear photos of visible internal/external damage.

• Customers are responsible for return shipping costs and any customs fees.
• Refunds/exchanges processed within 5-7 business days after receiving the item.

 

A. Returns

• – Timeframe: Within 30 days of purchase.
• – Condition: Unopened, unused, in original packaging with tags/labels intact.
• – Refund Method: Original payment or store credit (if proof of purchase is missing).

B. Exchanges

• – Timeframe: Within 14 days for defective/damaged items.
• – Process: Contact customer service for approval and return instructions.

• Personalized/customized toys.
• Clearance or final-sale items.
• Opened hygiene-related products (e.g., bath toys, teethers).